Multi-Visit Evaluation Program

• Our program consists of 5 separate visits conducted over varying days and service periods over a 90 day period.

• Visits will occur during different operational conditions (slow periods, peak hours, weekends)

• Visits will occur with differing amounts of Auditors (1-5)

• Visits will include all possible areas or sections of a business (main dining room, bar, patio, etc.)

• The 5 separate observations will capture consistency across staff, shifts, and customer traffic levels

• A complete audit will be completed every visit, covering many different aspects of the customer journey and operational environment

• Final reporting will combine findings from all visits into one comprehensive evaluation